Cancellation | Return | Exchange Policy

At Sangam Fashion Couture we intend to make your shopping experience as flawless as possible while selecting and buying your favorite Indian Ethnic and Western Outfits. 
Despite our best efforts to keep our customers happy, there are times when this is possible and you might feel the need to return your product for any circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.
Pre-Shipment Cancellations
Q: Can I cancel my order in case I change my mind after ordering?
A:  Yes, you can choose to cancel all Non-Ready to Ship products only.
•    Pre-Shipment order Cancellation can be done within 24 hours of placing an order. You either cancel your order through website my account or sending email at
         For Website Order cancellation : sangammedia3@gmail.com
         Note: Once 24 hours have passed the cancellation option will not be available for non-ready to ship products.
•    Please note that Ready To Ship orders are not eligible for cancellations as once order received they gone under the order fulfillment process.

•     Q: Why a "24 Hour" deadline for cancellation?
•     A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. 

Q: Could there be a delay at Sangam Fashion Couture because of "unforeseen circumstances"?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement

Q: But if i am unable to find an alternative product on your website / store?  
 A: In such cases we ensure that we have a no refund policy. You can purchase alternative products in less than 3 months. The price of the product is higher or the same as your previous price.
 
Returns after Order Delivered
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. At sangammedia3@gmail.com , we don't believe in cheating customers, but we treat them as our happy family members. We  put our hard efforts to deliver your orders in the best possible condition but there's always a possibility that
1.    Item(s) may get damaged during transit
2.    There may be a manufacturing defect which didn't get noticed during packing
3.    A wrong item is shipped out to you by mistake.
4.    Return product only accept within 12 hour.

Q: How soon should I get back to you?
A: Please reach out to us within 12 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what would you not scenarios accept any returns?
•    A: Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% - 50% Duration will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
•    We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.

•    Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation call from us, we will not be able to entertain such requests.
1.    If the product is made to order.
2.    If Product is customized according to your sizes ( Why we don’t accept it because its customized as per your sizes and not be suitable for selling again, Also measurement is done with your confirmation and sizes you have provided with our tailor master )
3.    If slight color variation is available (Like 19% to 20% variation) Each screen has a different resolution.
4.    If a customer doesn't accept a parcel at the time of delivery.
5.    If product is not liked by customers

Please Note : If the customer wants to further exchange or return then he has to return it on his own behalf. Re-selection service will not be provided in this situation. 
Q: What are the steps of returning any item ordered from sangamplaza.com?
 A:      
1.    Informing Sangam Fashion Couture: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 12 hours of receiving the product. 
2.    Confirmation email or call from Sangam Fashion Couture: You will receive an acknowledgement e-mail or call from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
 Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
When Shipping back the items: 
•    As would be advised in our return authorization e-mail or call, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues. 
•    Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
•    Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
1.    Item Receipt and Inspection at Sangam Fashion Couture Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
1.    Choosing an alternate Ethnic Treasure as a replacement of equal value
2.    Store Credit to be used later for shopping on sangamplaza.com

Q: What would be my options if there was an error by Sangam Fashion Couture?
A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
1.    An Item Replacement
2.    Issuance of a Store Credit
3.    A Refund of order value

Q: How long does it usually take for Returned Items to reach back to the Sangam Fashion Couture Warehouse?
A: International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 5-7 days to reach if sent through courier. Exact time taken for transit would depend on the nature of the product and your location.
Local Taxes:
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Feeling dazed? Don't fret, you can reach out to our Customer Care Representatives for a step-by-step clarity on all points above by:

Q: What is the dispatch address to which I should send my products to return after I receive the Return Accepted email or call?
Sangam Fashion Couture
RCM APPARELS PRIVATE LIMITED
I-20, Main Road, Central Market, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
 In case you have any issues or concerns, please reach out to us over phone at +917011700731 or visit the sangamplaza.com